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Warranty Page

Warranty Information

One-Year Warranty

We stand by the quality of our products and offer a one-year warranty covering any manufacturing defects. Our goal is to ensure your complete satisfaction with your purchase.

Conditions for One-Year Warranty:

  1. Coverage: This warranty covers any manufacturing defects in materials or workmanship under normal use during the warranty period.
  2. Exclusions: This warranty does not cover:
    • Damage caused by misuse, abuse, or accidents.
    • Normal wear and tear.
    • Unauthorized modifications or repairs.
  3. Claim Process: To file a warranty claim, please contact our customer service team with your order number, a description of the issue, and photos of the defect.
  4. Resolution: Upon approval of your claim, we will either repair or replace the defective product at no cost to you.

Optional Buyable Warranty

For $9.99+ at checkout, you can purchase an additional warranty that covers accidental damages. This optional warranty ensures your product is protected beyond the standard warranty coverage.

Conditions for Optional Buyable Warranty:

  1. Coverage: This warranty covers accidental damages, including drops, spills, and other accidental impacts.
  2. Exclusions: This warranty does not cover:
    • Intentional damage or misuse.
    • Unauthorized modifications or repairs.
    • .
  3. Claim Process: In the event of accidental damage, please contact our customer service team with your order number, a description of the issue, and photos of the damage.
  4. Shipping Costs: The customer is responsible for shipping costs to return the damaged item to our warehouse. We will cover the shipping cost for sending the replacement item.
  5. Resolution: Upon approval of your claim, we will replace the damaged product. Please note that the replacement may be a refurbished item of equal value.

General Conditions for Both Warranties:

  1. Proof of Purchase: A valid proof of purchase is required for all warranty claims.
  2. Warranty Period: The warranty period begins from the date of purchase.
  3. Customer Responsibility: It is the customer’s responsibility to ensure that the product is properly used and maintained according to the instructions provided.

Contact Us

If you have any questions about our warranty policies or need to file a claim, please contact us at INFO@mapleandnorth.com Our customer service team is here to assist you and ensure you have a satisfactory experience with our products.

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