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Product
We advise you to check the size guide on the product page. You can find this by clicking on "size finder" which is located right below the size selector. By doing so, you will find the perfect size for you
You can leave your email address on the relevant product page. You can do this by clicking on the 'Size out of stock?' button when choosing the size. This way you will be automatically notified as soon as the item is back in stock.
Proper care ensures your garments stay in great condition for longer. Here's a guide on how to wash your bottoms and topwear:
Step 1:Check the Care Label: Before washing any garment, always check the care label for specific instructions. Different fabrics and designs may require different care methods.
Step 2:Sort by Color and Fabric: Separate your garments into light and dark colors to prevent color bleeding. Additionally, separate delicate fabrics from sturdier ones to avoid damage.
Step 3:Pre-Treat Stains: If there are any stains on your garments, pre-treat them with a stain remover or gentle detergent before washing. Follow the instructions on the product label for best results.
Step 4:Choose the Right Washing Cycle: Select the appropriate washing cycle on your washing machine based on the fabric and level of soiling. Use a gentle or delicate cycle for delicate fabrics and a regular cycle for sturdier materials.
Step 5:Use a Mild Detergent: Use a mild detergent that is suitable for the fabric of your garments. Avoid using bleach or harsh chemicals, especially on delicate fabrics.
Step 6:Wash in Cold Water: To prevent shrinking and color fading, wash your garments in cold water. Cold water is also gentler on fabrics and helps to preserve their integrity.
Step 7:Turn Garments Inside Out: Turn your garments inside out before washing to protect the outer surface and minimize friction during the washing cycle.
Step 8:Use a Gentle Cycle: If your washing machine offers a gentle cycle option, use it for delicate fabrics or garments with embellishments to minimize wear and tear.
Step 9:Air Dry or Tumble Dry Low: After washing, air dry your garments by laying them flat or hanging them on a drying rack. If using a dryer, choose a low heat setting to prevent shrinkage and damage to the fabric.
Step 10:Iron or Steam as Needed: Once dry, iron or steam your garments as needed to remove wrinkles and maintain a neat appearance. Follow the ironing instructions on the care label to avoid damaging the fabric.
By following these steps, you can ensure that your bottoms and topwear are washed effectively while preserving their quality and longevity.
To purchase a gift card, simply visit our website and navigate to the gift cards section. From there, you can choose the desired amount for the gift card and add it to your cart. During the checkout process, you can provide the recipient's email address and a personalized message if you'd like to send the gift card directly to them.
Once the purchase is complete, the gift card will be delivered electronically to the recipient's email inbox, along with instructions on how to redeem it. Recipients can then use the gift card to shop for their favorite items on our website at their convenience.
We stand behind the quality of our products and aim to address any concerns or issues promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products,
Orders & Delivery
We strive to process and ship orders promptly within 72 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information.
Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.
At this time, we proudly ship to Canada, the United States, and Mexico. We're continuously working to expand our shipping options, so stay tuned for updates as we aim to serve more countries in the future! If you're outside these regions, we truly appreciate your interest and hope to reach you soon.
At Maple and North, we prioritize getting your order to you quickly and efficiently. Here's how it works:
Please note, because we strive to process your order as fast as possible, changes or cancellations after placing your order may not be possible. However, if you have concerns about receiving your order, our dedicated team is here to assist you.
Thank you for choosing Maple and North!
Please visit our shipping page for rates and delivery times per region.
At Maple and North, we’re dedicated to processing your order as quickly as possible to ensure timely delivery. Because of this, changes or cancellations may not be possible once your order has been placed. We kindly encourage you to review your items carefully before finalizing payment.
If you have questions or concerns about your order, our customer support team is here to assist you. In the event your item(s) are not to your satisfaction, you’re welcome to initiate a return within 30 days of receiving your order.
Your satisfaction is our priority, and we’re always happy to help!
Redeeming your gift card or voucher with Maple and North is simple and seamless:
If you encounter any issues while redeeming your gift card or voucher, our friendly customer support team is here to assist you every step of the way. At Maple and North, we’re committed to making your shopping experience smooth and enjoyable!
At Maple and North, we understand how frustrating it can be when your tracking shows a delivery, but your package hasn’t arrived. Here are the steps you can take to resolve the issue:
Rest assured, we’re committed to ensuring you receive your order and will do everything we can to assist you. Don’t hesitate to reach out to us for support—we’re here to help!
At Maple and North, Free Tracked Shipping ensures your package arrives swiftly and securely, all while keeping you informed every step of the way.
With Free Tracked Shipping, you can shop with confidence knowing your items will arrive safely and on time—at no extra cost to you!
At Maple and North, we understand that mistakes happen! Here’s what you can do if you’ve entered the wrong shipping address:
Our team is here to help wherever possible, so don’t hesitate to reach out if you need assistance!
You should receive an order confirmation email shortly after placing your order. This email contains your order number, a summary of your purchase, and the shipping address provided.
If you haven’t received it:
If you’ve checked these steps and still don’t see your confirmation email, please contact our customer support team. Provide them with the details of your order, such as your full name and email address used during checkout, and we’ll help verify your order and resend the confirmation email if needed.
Your satisfaction is our priority, and we’re here to assist!
Return & Exchange
At Maple and North, we want you to love your purchase! If you're not completely satisfied, here’s how our return policy works:
Return Period
We offer a 30-day return period, starting from the day your package is delivered. During this time, you may return your item(s) without providing a reason. Please ensure the return shipment is sent back to us within these 30 days.
Return Conditions
Please note that shipping costs are non-refundable.
If you need assistance with your return or have questions about the process, our customer support team is here to help!
At Maple and North, returning an order is simple and hassle-free:
Once we receive your return, we’ll process your refund, exchange, or store credit as per our return policy. If you have any questions during the process, don’t hesitate to reach out—we’re here to help!
We strive to process refunds as quickly as possible. Once your returned item is received at our warehouse, it will be processed within 10 working days. You can track the arrival of your return using the tracking information provided by your return shipment.
After your refund is issued, you’ll receive a confirmation email. Please note that it may take up to 3 business days for the refunded amount to appear in your bank account, depending on your payment provider.
If you have any questions or need assistance during the process, our support team is happy to help!
Yes, you can absolutely make an exchange! Here’s how it works:
Shipping Costs:
If you have any questions or need assistance, feel free to reach out to our support team. We’re happy to help!
Once your return shipment is received at our warehouse, we aim to process your exchange within 10 working days. In many cases, your exchange request will be completed even sooner.
You’ll receive a confirmation email, along with a tracking code, as soon as your replacement item is shipped. If you have any questions during the process, our support team is here to assist you every step of the way!
If the product you wish to exchange is no longer available, please reach out to our customer service team. We’ll provide you with an update on whether the item will be restocked soon or help you explore alternative options, such as selecting a different product or opting for store credit.
Our goal is to ensure you’re satisfied with your purchase, and we’re here to assist you in finding the best solution!
If you receive a product that is faulty or damaged, we’re here to resolve the issue quickly and efficiently. Please follow these steps:
At Maple and North, your satisfaction is our priority, and we’re committed to making things right. Don’t hesitate to contact us if you encounter any issues—we’re happy to help!
Our standard return period is 30 days from the date you receive your package. Returns must be initiated and the item(s) sent back to us within this time frame in their original condition.
If you’re unable to meet this timeline, we may still be able to assist you. Please contact our customer service team at info@mapleandnorth.com to discuss your options. Depending on the circumstances, we may offer an exchange, store credit, or another resolution.
We’re here to help and will do our best to accommodate your request whenever possible!
Contact Us
If you have any questions, we’re here to help! Our friendly customer service team is available 7 days a week to assist you with anything you need.
You can reach us by:
We look forward to assisting you!
We strive to respond to all inquiries within 48 hours. Our team is dedicated to providing prompt and helpful assistance, so you can expect to hear from us as quickly as possible. If you have any questions, don’t hesitate to reach out—we’re here to help!
Free & Secure Delivery
We process all your orders as quickly as possible.
24/7 Customer Service
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30-Day Risk-Free
Easy returns if you’re not satisfied with the product.